I just add a new software token but it failed to verify the OTP number, please advise?

Please check if the MOTP server is correctly in sync with your phone/tablet:

1. Access MTOP portal (admin/admin)

    http://MTOP_IP:8080/MOTPWeb/

2. Check date/time on MOTP

    MOTPWeb > System > System Status

    -->  Compare with the phone/tablet date/time

3. Adjust NTP settings if needed

     MOTPWeb > System > Network Setting > NTP Setting