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Subject : 
Can not upgrade FW by port 1 under Win 10
 
Description : 
Get into the firmware upgrade mode by press and hold the button of port 1 then power on KVM, and connect port 1's USB cable to Win 10 system, then the system will show the error message: power surge on the USB port, FW upgrade tool can not detect KVM, firmware upgrade fails.
 
Solution : 
This issue only happens in the Win 10 system, there are three ways to above this issue: 
1. Use Win 7 system to upgrade firmware of KVM 
2. Using Hot Key ([Num] + [-] + [u] [p] [g] [r] [a] [d] [e]) to get into Firmware upgrade mode
3. If we press button 1 then power on KVM to get into the firmware upgrade mode, then do not use port 1 to connect with PC, using port 2,3,4 can above this issue.
 
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CS192xM / Firmware Upgrade
CS62KM可以用按鈕切換端口嗎?
EDIDとは?(製品全般)
 

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