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Subject : 
如何取得Control Assist的LOG資料
 
Description : 
當發生未知錯誤時,為了釐清問題原因,需要取得Control Assist的LOG資料。
 
Solution : 
Control Assist的LOG資料存放在安裝Control Assist的電腦裡,路徑如下:

C:\Users\【帳號名稱】\AppData\Roaming\ControlAssist\logs

For more detail information about the operation, the training video link below for your reference :
https://www.aten.com/global/en/product-landing-page/control-system/series/training
 
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