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Subject : 
After upgrading to OnAir APP 1.2.111& FW 1.1.109, Teams is unable to share display with the other participants
 
Description : 
Pre-condition: use UC3022 to work with Teams

Issue: After upgrading to OnAir APP 1.2.111& FW 1.1.109, when Teams host share display to the other participants, they can't see the shared display.
 
Solution : 
After firmware 1.1.109, output resolution is controlled by OnAir Lite APP only and default refresh rate is 60Hz.
However, Teams does not accept 60Hz refresh rate so the other participants are unable to see the shared display.

Solution: Use OnAir Lite APP to change refresh rate to 30Hz and the other participants are able to see the shared display

 
Related FAQ : 
How do I assign an IP address?
如何設定IP 位址?
EPO (Emergency power off) function
EPO (緊急電源關閉) 功能
I'm using the OnAir Lite. How can I enter the search page?
 

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