ATEN Global Service Site


Subject :
	My ATEN device's warranty is already expired, do you recommend upgrading its firmware to latest version?

Description :
	My ATEN device's warranty is already expired, do you recommend upgrading its firmware to latest version?

Solution :
	There is always risk when updating firmware, please refer to below for our policy: 1. For a product that is still in warranty and failed after firmware upgrade: ATEN will repair the unit for free. 2. For a product that is already out of warranty and failed after firmware upgrade. A: If the product was EOL(End-of-Life): ATEN may not able to repair the product since there is no service parts available. B. If the product was not EOL: ATEN can repair the unit with repair charge.

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