ATEN Global Service Site


Subject :
	KN2116 Mouse Calibration issue

Description :
	I received my new Aten KN2116 yesterday. All seems to be working well, but when I connect remotely, (over WAN or Internet) my mouse calibration is completely out. This happens both with the Java and Windows client. I have tried to use the mouse calibration util in the java client but with no luck. It keeps asking to "click remote mouse".

Solution :
	Regarding mouse issue, there are three methods that can be used to bring the two pointer into synchronization: (You may refer to our user manual for more information, find the topic "mouse synchronization" 1. Right-click on the hammer icon in the Windows Client Control Panel. 2. Moving the mouse pointer into the Control Panel and back out again. 3. Performing an Auto Sync with the Video Adjustment function (see "Video adjustment" ) If performing these actions does not resolve the problem, do the following: 1. Invoke the Adjust mouse function with the Adjust Mouse hotkeys. (click F8, F7, F6) 2. Move the local mouse pointer exactly on to of the remote mouse pointer and click. (see "Adjust mouse") If these procedure still doesn't help, you should set the mouse speed and acceleration for each problematic computer attached to the switch. See the manual's "Mouse Synchronization Procedures". Windows 2000: Set the m

Related FAQ :
	IP8000 / Mouse sync problem
	KN2116 Console channel
	KN2116 Reset password method


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