ATEN Global Service Site


Subject :
	KH1508i WinClient/JavaClient Refused Connection

Description :
	When I attempt to use the WinClient or Java Applet Client, the connection is always refused. The situation is the same even when I try to use a direct cross-over network cable between the KH1508i and a PC.

Solution :
	If a security message is found in the log, it’s possible that the IP/MAC filter functions are enabled and causing the disruption. To fix the issue you must recover the IP module, by doing the following: 1. Power off the KH1508i and remove its housing. 2. Using a jumper cap, short the jumper on the IP module (the daughter card located at the rear-left of the unit, above the mainboard), labeled J2. 3. Power on the switch for a while. (The IP module will now work with the factory default firmware.) 4. Power off the switch. Remove the jumper cap from J2; close the housing and power the switch on again. For a diagram explaining the steps above, please download the user manual from our website and see page 154.

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