Here are the troubleshooting steps that we would recommend going through for this issue. - Turn everything off and turn it back on. Start with your Apple TV but if that's not enough, try your TV and KVM switch as well if you have to. - Unplug everything, wait 20 seconds, plug it back in. Again, start with the Apple TV but try TV, KVM switch, etc. as well if you have to. - Restore your Apple TV to factory settings. - Check your Apple TV version, Does it support 4K or up to 1080P only? choose a different Netflix streaming video source,1080P or 4K, to see if either can correctly display. If you are using Apple TV 1080p version, it only can play 1080p streaming, you will be unable to get Netflix in 4K.
If your problem still persists, please collect above information through ATEN eSupport system contact our support team for further assistance. |
FAQ Search
FAQ View
