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Welcome to ATEN eService!
※The following is the troubleshooting method of "Step 5. Upgrade the firmware to test if it works or not.", Please refer to the following instructions.
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Subject :
Application Issue
Solution :
1. Upgrade Java.
2. Get WinClient / Java Client from download and login again.
3. Temporarily close the anti-virus to try.
If the solution couldn't solve the issue, please contact us on eSupport for further assist. Below is the link.
https://eservice.aten.com/eServiceCx/Common/FAQ/askQuestion.do?
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