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Welcome to ATEN eService!
※The following is the troubleshooting method of "Step 3: Change another PC to test if it works or not.", Please refer to the following instructions.
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Subject :
PC or OS Compatibility
Solution :
Maybe it's the PC or OS compatibility issue.
Some KVM don't support windows 8 or windows 10. Please refer to the Compatible List. Below is the link.
http://www.aten.com/ext_data/global_en/quick_finder/win8_list/index_win8.html
If the step doesn't solve the issue, please try other steps.
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