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Welcome to ATEN eService!
※The following is the troubleshooting method of "Step 2. Upgrade the firmware to test if there is display or not.", Please refer to the following instructions.
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Subject :
Firmware Upgrade
Solution :
If the LCD KVM is available to upgrade the firmware, please upgrade firmware to test.
If firmware upgrade could solve the issue, please contact us on eSupport for further assist. Below is the link.
https://eservice.aten.com/eServiceCx/Common/FAQ/askQuestion.do?
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