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Welcome to ATEN eService!
※The following is the troubleshooting method of "Step 8: Swap different unit", Please refer to the following instructions.
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Subject :
Product Fault
Solution :
If you take another unit which is the same model and it works fine. The unit is fault and need to be send back to repair. Please contact the dealer or distributor to for further assistant.
Or, please contact us by "Ask Question" on eSupport as the below link.
http://eservice.aten.com/eServiceCx/Support/Case/add.do
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