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Welcome to ATEN eService!
※The following is the troubleshooting method of "Step 7: Reboot the KVM to check if it crashed or not.", Please refer to the following instructions.
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Subject :
Reboot the KVM
Solution :
If it works after rebooting, maybe it's the problem of firmware. Please upgrade or reinstall the firmware to solve the issue.
If you have tried above steps and it doesn't solve the issue, please contact me on eSupport system. Below is the link:
https://eservice.aten.com/eServiceCx/Common/FAQ/askQuestion.do?
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