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Welcome to ATEN eService!
※The following is the troubleshooting method of "Step 7: Upgrade the firmware to test if it works or not.", Please refer to the following instructions.
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Subject :
Firmware Upgrade
Solution :
Maybe the new firmware has solved the issue you meet. If the new firmware doesn't work, please contact us on eSupport for further assist. Below is the link.
https://eservice.aten.com/eServiceCx/Common/FAQ/askQuestion.do?
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